The Classroom… what is that?

Distance learning is nothing new.

There have been correspondence courses taught via the mail for decades. The difference today, is the technological means of real-time delivery, if desired or asynchronous delivery of content. Broadband accessibility, the ever decreasing cost of computer hardware, and the relatively new trend toward open source everything has lowered the barriers to entry to a minimum.


Economically the concept of computer aided distance learning is an obvious choice for colleges and universities that are trying to compete for tuition dollars of the world. Distance learning allows schools to expand their base of adjunct and visiting professors to a world-wide level. A Nobel Prize winning physicist from Prague doesn’t have to live in Cambridge to teach at MIT. Their course can be designed and developed in an online fashion, so they never have to leave their native land.  This goes for students as well.


Courses offered at Yale, MIT, Stanford can be accessed via platforms such as Itunes University, or Blackboard, and students can enroll and participate from their home town. No relocation, no dorm living, much more affordable.


Of course, there is something to be said about dorm life. Everyone should experience the surreal life of the freshman dorm: The roommate that plays Nintendo for an entire semester and only leaves the room for meals, and the occasional coed softball game. Or the pre-med dude that stays up all night playing guitar, and never gets tired. There is so much vomit, beer, pizza, and cigarettes that the online student will never experience if they stay home and take their classed online. Some may feel that vomit and cigarettes are over rated, but I think they are an essential part of the freshman experience, amongst many other things I will not mention. No self incrimination here…


Here at Quinnipiac, I have personally taken part in 5 online courses; some worked well and some not so well.  The online course inherently lacks the human element. The spontaneity of questioning and lecturing is non-existent. The relationship, though short that develops between students in a class is missing completely. If it were not for the other in-class course I have taken, I would not know anyone in class at all. No faces just email addresses. Not that I came to Quinnipiac to make friends, but I can say I am here partly to network, and partly to engage in discussion and the face to face discourse that gets the mind excited and active. And, if we could all go out and have a few beverages, and someone threw up, that wouldn’t be bad either.


There is no getting around the fact that distance learning is the future. Quinnipiac is embracing it. I tunes launched I tunes University, and has schools such as Yale, MIT, Stanford, Duke, etc… the list goes on and on. Currently, many of these schools are offering courses to non-matriculated students, and offering them for free. I would venture to guess that if the numbers are there and a constant and cohesive model can be developed, we will see the shift from free to tuition based courses. But this will be a real challenge.


Most academic institutions are built on the academic freedom of faculty members to teach as they see fit, within some limits. Tenure has rightly protected the academic from the pressures of the administration, and ensured the autonomy of the faculty, but this may have to change if there is to be a reliable model for the online program.


There are new barriers such as the technological learning curve, for both teacher and student. This of course will diminish as older faculty retire, and are replaced by younger faculty who have literally grown-up with technology as part of their beings. The freshman of 2020 will know Photoshop, Word, Illustrator, Final Cut, and Flash. They will be adept in whatever social networking platform is prevalent; assuming that FaceBook eventually becomes passé. The online movement is occurring at all levels of education, not just the University level. Elementary, Junior High and High Schools are adopting these technologies and teaching methods as well. The K-12 education system will never be entirely online, as those of us with children know, because of the babysitting aspect of school. Our tax dollars pay for roughly, 190 days of educational child care, by trained professionals. Many of those points are debatable, but that is a whole other essay.


The future of the classroom is an interesting one. Recently, many schools have been contemplating doing away with tuition as well. The endowments of several schools would allow them to exist, and function fully without tuition at all. Harvard’s endowment is somewhere in the range of $29 Billion dollars. That’s more than the GDP of many African nations.


The next generation will be raised with cell phones in hand, and laptops instead of notebooks. They will be ready for the online classroom, and will most likely demand it. It is almost absurd to thin that if you miss a lecture in today’s University, that you couldn’t download a podcast of it complete with Power Point slides, lecture notes, and assignments, but even here at Quinnipiac there are classes where that’s not possible. Academia is not a place of quick change, so I applaud Quinnipiac for the strides that it has made with technology. But, I have a feeling that once the stigma of an “online course” has diminished, and it will, the world of academia is going to ramp up quickly and begin to move at broadband speed.




Play the tape machine make the toast and tea

Play the tape machine make the toast and tea

When I’m mobile

Well I can lay in bed with only highway ahead

When your mobile

Keep me moving…

– Pete Townshend

Mr. Townshend, besides being a talented song writer, a great guitar player and a rock and roll icon also seems to be quite the visionary. Although not talking specifically about mobile technology, he is singing the praises of being on the move, with everything at his finger tips, with nothing to encumber or slow him down. He describes all of the advantages of being “mobile” before you could truly be “mobile.”

Innovation of mobile media and communication has absolutely freed us from need to be grounded. We have become islands of one. Our own home bases, our own mobile offices, we are free of the constraints of physical place. One can judge whether this is a good or bad, and that answer is subjective. But the objective fact is that we have all become mobile, whether we know it or not, and whether we like it or not.

I am sure that most of us feel that the good of being “mobile” out weighs the bad, but there is, as with most new trends, innovations, movements, some bad to deal with. Prohibition was probably seen as a “good” thing, but the net result was Al Capone, organized crime and the Kennedy family. Some may feel that there isn’t much difference, but that is another debate.

Technology, when accepted on a mass scale brings with it inherent vulnerabilities. As we move to a paperless, digital age, the opportunities for fraud and criminal activities unfold at exponential rates. Hackers have been plaguing online servers and terminals since the late 1970’s. We all, well some of us remember Mathew Broderick in War Games. Besides changing his grades via a phone and a phone terminal, he almost started world war three…

“Do you want to play a game?”

“Yes… global thermal nuclear war”

Whew! Good thing Matthew Broderick is so smart…

Today it’s e-terrorism: cell phone hacking, credit card fraud, fishing, spamming, viruses, and all kinds of fraudulent activities. We have even seen, although I am still on the fence on this one, “Cyber Bullying.” The notion that your avatar is getting harassed or even “raped” seems very out there to me. Here is an idea… get out of Second Life and start living your first life. Turn off the computer, get rid of the Anime pink Fox outfit and go outside, change your cell number, and your email address.

Perhaps that sounds cold, but there are much more serious cyber crimes and cyber costs to be dealt with before we worry about getting beat up in Second Life. As a web developer and hosting provider one of the most costly cyber issues in simply spam.

Who knew that a small potted meat food product would become one of the most used terms and biggest issues for large companies in the twenty first century? Hawaii is the spam capital of U.S.A, with “residents consume nearly 7 million cans of Spam a year, an average of about six cans for every man, woman and child.” (Honolulu Star Bulletin, March 2004) But Wall Street is where spam does the most damage. The Boston Business Journal estimates that Spam costs U.S. companies over $70 billion dollars per year – “$712 for each employee in lost worker productivity.”

Spamming issues are just the tip of the iceberg as a service provider. Our servers are under an almost constant sate of siege. We are bombarded by hackers, spammers, and other attacks on a 24-7-365 basis. But that is life on the high tech cutting edge.

These are the modern facts of life. Technology is so inexpensive that soon, everyone will be connected at all times. For less than $1,000.00 you can get a phone, PDA and a Laptop and be hooked up to the Internet. The market is growing with each new generation. The baby boomers, which are the next round of seniors, have been connected for years. There are not too many individuals, at least not that will be around for much longer, that are not connected. Sure there are always outliers that skew the norm, and choose to unplug, but for the most part we are a plugged-in society. No wonder mobile tech is one of the largest growing industries.

We have all become part of the “Mobile-sphere.” We can produce, publish and participate with almost no barriers to entry. Video, audio, and the written word can be turned around in no time at all, and disseminated in even less time. This connection to the live “mobile-sphere” has moved from a fun or cool luxury to a staple, a requirement. The phone is fashion. Have you asked yourself which Ipod defines you? Do you judge your neighbor by the connection he keeps? Most of us would say of course not… but how many of us are going to trade in their perfectly good PDA for the new Ipod that was just unleashed on the world.

Being consumers is nothing new. Detroit has been changing models slightly each year so there is always something new to buy. There is always a reason to trade in the old Chrysler for a new one. The fashion industry has been doing it for decades. Who’s holding on to a Member’s only jacket, just waiting for them to be cool again? No one needs thirty pairs of shoes, unless you are a member of the fabulous Sex in the City crowd of course. But, we are all guilty of it. I have way too many video game systems. I think I have them all; from a Sega Genesis to an XBOX 360… The funny thing is, I rarely play any of them.

The mobile phone providers are not doing anything new with their advertising that Madison Avenue hasn’t done before. You don’t have to show them they need it; just show them why they should want it. No one needs cigarettes, but Big Tobacco, had successfully managed to show us that we should want them. How else could you grow up to be a cowboy, other than smoking Marlboro Reds? I bought my first cell phone because I needed it for emergencies, but I bought my first PDA because I wanted it.

Speaking of marketing and advertising… I wonder how long until Mr. Townshend sells out and we hear his soulful, distinct high-pitched voice pushing the new Verizon Razor, or the special edition “Who’s Next” Iphone… with a Union Jack emblazoned across the body of the phone? You can be “Mobile” while checking to see if “The Kids Are Alright.”


The Blog and the Blogosphere

To Blog or not to blog… that is the question.

The rise of the internet as a new medium of mass communication is illustrated no better than with the acceptance and growth of personal, political, issue-oriented and business web logs, or blogs. Within the eight years that have passed since its birth, blogging has been on a meteoric rise and is rivaling all established, traditional forms of media dissemination. It is difficult to define a real and accurate statistic on how many blogs exist today. Due to the nature of the medium, many blog sites are set for a short time and then abandoned, while others have been spewing forth their content and have no plans on stopping.

A February 2008 study by the Pew Internet & American Life Project found that more than 53 million American adults or 44 percent of adult internet users have used the internet to “publish their thoughts, respond to others, post pictures, share files and otherwise contribute to the explosion of content available online. Twenty-one percent of Internet users say they have posted photographs to Web sites. Thirteen percent of internet users maintain their own web sites. Around 7 percent have web cams running on their computers that allow other internet users to see live pictures of them and their surroundings.”[1]

Various estimates put the number of blogs and blog users anywhere from 2.5 million to over 8 million. Regardless of the exact number, blogging is fast becoming an important part of the fourth estate.

Benkler’s Sphere

Yale University law professor Yochai Benkler defines the “public sphere” as how the “people in a given society speak to each other in their relationship as constituents about what their condition is and what they ought to or ought not to do as a political unit.[2] Blogs allow for low-cost participation in the discourse of the “public sphere.” The blog is the catalyst of change in the transformation of the old-guard media to the new collaborative and participation-based media. The dominance of single sources of media is being challenged on a daily basis by the blogosphere and all its members.

For example, the Drudge Report started as an email-based news aggregator produced from an apartment in California. But Matt Drudge’s web site achieved real media gravitas and legitimacy when it broke the President Clinton/Monica Lewinsky scandal story. The Drudge Report scooped all other news outlets, including the weekly news giant Newsweek, that decided not to run the story. Drudge took the citizen journalism approach and put his site on the map. Today the Drudge Report takes in annual revenue of $800,000 and attracts millions of unique visitors every month.

Many people are critical of the blogosphere, claiming that individuals like Matt Drudge are too risky in that they are willing to put things out that other established news outlets want to stay away from. “The refrain of “Manifesto” is that Drudge, a “nobody,” is now a “player” in medialand.”[3]

There are many other great examples of citizen journalism and information activism, and how they are fighting the establishment media and winning. CBS news was the victim of this new type of journalism. Bloggers mobilized quickly to expose Dan Rather and his producer from the CBS news program 60 Minutes for running a negative story about George W. Bush and his military service record. The story was based on forged documents that CBS and Rather never took the time to investigate.

The blog posted a document experiment on the documents. The authors ran re-typed documents from 1972 in Microsoft Word and were able to make an exact duplicate of the document, kerning, spacing, text wrapping, hyphenation and fonts. “I’ve received more than a hundred emails pointing out serious new problems in the CBS News documents. Several readers mentioned the “19 May 1972” document as a particularly striking example; so I typed this document into Microsoft Word as well, again with default margins and tab stops… and once again, the character spacing, line spacing, line breaks (and remember, any 1972 typewriter would have had a manual or manually triggered carriage return), and letter forms in my MS Word document exactly match the CBS News ‘original.’”

The Playing Field is Being Leveled
Is the elite status of journalism being brought down to the proletariat? Are the masses staging a revolution and over throwing the media czars? It seems so.

The new media is one of interaction and participation. This doesn’t only apply to journalism. Today musicians, artists, writers are sharing and collaborating like never before. Movements such as the Collective Commons are setting the stage for this type of license free sharing. Not that all of this is new. For years DJ’s have been sampling, mixing, and mashing up music and lyrics in live performances and in recorded tracks, but today the ease of distribution has opened up global exposure for these artists.

For years there have been alternative press news papers and magazines, most operating on small budgets and servicing a local community. But today these alternative media outlets can gain international exposure with even smaller budgets than before. The cost barriers have been removed completely. There is no need for printing presses, ink, paper or postage. Today most blog hosting is free, broad-band internet connections get cheaper almost daily, and computers are so cheap they are the throw away commodity of the year.

Not only has the creation and distribution of media changed, but so has the consumption of it. Users today want information delivered quickly, and conveniently. The news cycle has gone from 24 hours to 5 minutes. The “Scoop” is a thing of the past. Sure an outlet can be the first to put something out there, but within seconds other outlets will pull that information via RSS feeds, email, or other means and make it their own, or simply credit the source.

The consumer of media has shifted from a complacent, passive receptacle of information to a social and active hunter and gatherer of media. The user has the tools at their disposal to seek truth, to dig through the bias, and dodge the spin. Hopefully, the playing field is being leveled not only because more people can reach the field, but also because the quality level of those opting in and choosing to participate is getting better. Much like professional sports, as free agency allows players to move from one team to another, and the quality of players entering the league increases, parity slowly moves through and reshapes the leagues. Teams become better, records become closer, and you never know who will win the Super Bowl.


  1. Amanda Lenhart, Deborah Fallows, and John Horrigan, “Content Creation Online,” Pew Internet & American Life Report (February 29, 2008),
  2. Yochai Benkler, The Wealth of Networks, (New Haven, CT: Yale University Press, 2006), 263
  3. Scott Rosenberg, “Drudge Work,”, November 9, 2000,

This essay is from a book being produced as a collaborative exercise and assignment from the class Communications, Media and Society in the Interactive Communications Masters program at Quinnipiac University.

Rise of the First Web

What does the dot-com bubble, and its bursting, tell us about predicting revolution, other than “it’s dangerous?”

Irrational Exuberance

What were the predictions surrounding Web 1.0 and why were they so widely accepted?

The promise of Internet technology…

The end of the 1980s saw the development of the World Wide Web. The development of the first Web client and browser, by Tim Berners-Lee of CERN, the European Particle Physics Laboratory, followed in 1990. Although concepts of hyper-linked information had been conceptualized as early as 1945 by Vannevar Bush in his article “As We May Think,” practical application and use of the technologies didn’t come to fruition until 1995 when Mark Andreesson launched the Mosaic browser, and the WC3 consortium was established.

The period from 1995 – 2001 is typically referred to as the Dotcom Bubble era. This period of time is marked by intensive speculation from the venture capital community, the marketplace, and the general investing population on internet technology start-up companies that promised to change the way people communicated, consumers consumed and the business world worked. The enthusiasm that took over much of the business and financial world at that time was bolstered by several necessary infrastructure factors:

  • The widespread use of personal computers, equipped with voice-grade telephone line modems and/or Ethernet capabilities
  • Extensive development of local area networks (LANs) connected to information servers in organizations.
  • Widespread use of TCP/IP and Ethernet standards to create an inter-operable system composed of elements form many different companies.
  • Continued and rapid decline in the prices of transmission, routing and end-user equipment
  • Favorable regulatory treatment in both domestic and international forums for value-added or enhanced services (Internet-based services), allowing them to utilize the established infrastructure without being bound by the rules developed for an earlier technology.
  • Passage of the Telecommunications Act of 1996, relaxed regulatory boundaries and moved in favor of competition and market driven pricing.[1]

It is the arrival of World Wide Web standardization that paved the way for the acceptance of the technology and facilitated its growth as a method of information retrieval with enormous potential. New companies such as Mark Andreesson’s Netscape exemplified the dotcom start-up story that became the standard tale of rags-to-riches-to-rags that defined dozens of start-up dotcom companies and venture capitalist firms over the dotcom era.

Netscape and its Web browser of the same name were quickly accepted as the standard for Web browsing and the company experienced a meteoric rise. In August of 1995, not even a year after its inception, the company issued an initial public offering (IPO) that valued the company at $2.2 billion dollars despite revenues of less than $10 million dollars. This became the typical tale of the dotcom company for the next half decade. Eager venture capital investors began looking for the next great Internet-based idea, and as a result they were funding almost any Internet-idea regardless of profitability or generally accepted rules of business planning. “A canonical “dot-com” company’s business model relied on harnessing network effects by operating at a sustained net loss to build market share (or mind share). These companies expected that they could build enough brand awareness to charge profitable rates for their services later. The motto “get big fast” reflected this strategy.”[2]

The following is a list from CNET of the top ten worst DotCom Start-up Failures:

Webvan (1999-2001): A core lesson from the dot-com boom is that even if you have a good idea, it’s best not to grow too fast too soon. But online grocer Webvan was the poster child for doing just that, making the celebrated company our number one dot-com flop. In a mere 18 months, it raised $375 million in an IPO, expanded from the San Francisco Bay Area to eight U.S. cities, and built a gigantic infrastructure from the ground up (including a $1 billion order for a group of high-tech warehouses). Webvan came to be worth $1.2 billion (or $30 per share at its peak), and it touted a 26-city expansion plan. But considering that the grocery business had razor-thin margins to begin with, it was never able to attract enough customers to justify its spending spree. The company closed in July 2001, putting 2,000 out of work and leaving San Francisco’s new ballpark with a Webvan cup holder at every seat. (1998-2000): Another important dot-com lesson was that advertising, no matter how clever, cannot save you. Take online pet-supply store Its talking sock puppet mascot became so popular that it appeared in a multimillion-dollar Super Bowl commercial and as a balloon in the Macy’s Thanksgiving Day Parade. But as cute–or possibly annoying–as the sock puppet was, was never able to give pet owners a compelling reason to buy supplies online. After they ordered kitty litter, a customer had to wait a few days to actually get it. And let’s face it, when you need kitty litter, you need kitty litter. Moreover, because the company had to undercharge for shipping costs to attract customers, it actually lost money on most of the items it sold. raised $82.5 million in an IPO in February 2000 before collapsing nine months later. (1998-2001): The shining example of a good idea gone bad, online store and delivery service made it on our list of the top 10 tech we miss. For urbanites, was cool and convenient. You could order a wide variety of products, from movies to snack food, and get them delivered to your door for free within an hour. It was the perfect antidote to a rainy night, but Kozmo learned too late that its primary attraction of free delivery was also its undoing. After expanding to seven cities, it was clear that it cost too much to deliver a DVD and a pack of gum. Kozmo eventually initiated a $10 minimum charge, but that didn’t stop it from closing in March 2001 and laying off 1,100 employees. Though it never had an IPO (one was planned), Kozmo raised about $280 million and even secured a $150 million promotion deal with Starbucks. (1998-2001): For every good dot-com idea, there are a handful of really terrible ideas. was a perfect example of a “what the heck were they thinking?” business. Pushed by Jumping Jack Flash star and perennial Hollywood Squares center square Whoopi Goldberg, Flooz was meant to be online currency that would serve as an alternative to credit cards. After buying a certain amount of Flooz, you could then use it at a number of retail partners. While the concept is similar to a merchant’s gift card, at least gift cards are tangible items that are backed by the merchant and not a third party. It boggles the mind why anyone would rather use an “online currency” than an actual credit card, but that didn’t stop Flooz from raising a staggering $35 million from investors and signing up retail giants such as Tower Records, Barnes & Noble, and Restoration Hardware. Flooz went bankrupt in August 2001 along with its competitor (1997-2001): eToys is now back in business, yet its original incarnation is another classic boom-to-bust story. The company raised $166 million in a May 1999 IPO, but in the course of 16 months, its stock went from a high of $84 per share in October 1999 to a low of just 9 cents per share in February 2001. Much like, eToys spent millions on advertising, marketing, and technology and battled a host of competitors. And like many of its failed brethren, all that spending outweighed the company’s income, and investors quickly jumped ship. eToys closed in March 2001, but after being owned for a period by KayBee Toys, it’s now back for a second run. (1998-2000): Though is another flop that has been given new life by, its original incarnation proved that dot-com flops were not restricted to U.S. shores. Founded in the United Kingdom as an online fashion store, was beset with problems and mismanagement from the start. Its complicated Web site, which relied heavily on JavaScript and Flash, was very slow to load at a time when dial-up Internet usage was the norm. Boo spent wads of cash to market itself as a global company but then had to deal with different languages, pricing, and tax structures in all the countries it served. The company also mysteriously decided to pay postage on returns, but even more importantly, sales never reached expectations. eventually burned through $160 million before liquidation in May 2000. (1999-2000): Like Planet Hollywood and, proved that celebrity endorsements are worth nothing in the long run. Backed by sports greats John Elway, Michael Jordan, and Wayne Gretzky and $65 million, MVP sold sporting goods online. Founded in 1999, the company grew to more than 150 employees, but a high-profile partnership came to be a liability. A few months after its launch, entered into an $85 million, four-year agreement with CBS in which the network would provide advertising in exchange for an equity stake in the e-tailer. Yet barely a year later, CBS and its online affiliate killed the agreement because failed to pay the network an agreed-upon $10 million per year. The game was over for soon afterward, and SportsLine took over the domain. (1998-2001): The Walt Disney Company felt the sting of the dot-com bust with its portal Started in 1998, was a combination of Disney’s online properties and Infoseek, in which the Mouse had previously acquired a controlling interest. Though it was meant to be a “destination site” much like Yahoo, had its own little quirks, such as content restrictions against adult material. Disney was never able to make popular enough to validate the millions spent on promotion. In January 2001, was shut down, and Disney took a write-off of $790 million. still exists, but it carries only feeds from other Disney Web properties. (1999-2000): Unlike the other flops listed here,, an online community for teenage girls, didn’t wait till the very end to wave the white flag. In fact, at the time of its October 2000 closing, the company had not run out of the $22 million it raised. And on a more bizarre note, the end came only 46 days after a flashy San Francisco launch party. Though Kibu had started to attract traffic from its target demographic (incidentally one of the fastest-growing segments of Web users), company officials said they decided to shut down because “Kibu’s timing in financial markets could not have been worse.” Kibu was backed by several Silicon Valley bigwigs, and they sent a strong message about the financial prospects of other dot-coms by bailing on Kibu so soon. (1999-2000): Last but certainly not least, the story of was good enough to become the documentary, which chronicles its brief life. Envisioned as a Web site for citizens to do business with municipal government, GovWorks was started by two childhood friends in 1999. One was the flashy salesman, while the other had the technical know-how. At first, the future seemed bright as they suddenly found themselves worth millions of dollars each and rubbing elbows with the politically powerful. But you can guess what happened– everything that could go wrong soon did. Personalities and egos clashed during long work hours, one partner was ousted, technology was stolen, and they never got the software to work as it should have. A competitor eventually took over GovWorks in 2000.

So what drove the DotCom boom? What was the blood in the water that brought in the sharks and elicited the financial feeding frenzy?

It wasn’t a single source of blood that attracted the money-hungry investors and venture capitalists; it was a combination of things. The timing was right, the environment was right and an unknown and promising technology was in the jaws of the carnivores regardless of its taste.

We can look to the S-curve of both personal computers and the Internet for the timing of the feeding frenzy. The first consumer-based home personal computers were released in the late 1970’s with Apple’s Apple II, which was released in the spring of 1977. Throughout the following decade computers began to move into the home at an accelerating pace. By 1996 it was estimated that 40% of all households would have a personal computer in them. The Internet came to the home a little later, but once it arrived, it moved in at an even faster pace.[3]

The S-curve illustrates how new technologies evolved slowly at first, but then as barriers to entry, such as price, availability, and support, are reduced, the growth rate of evolution quickly increased. When a new technology moves into the mainstream marketplace and becomes accessible to the average person, the adoption of these technologies occurs at a rapid pace. It is the speed of adoption by the average individual that drives the market speculator to take notice and nudge the venture capitalist to open his wallet and fund what he feels is the next great idea. With a computer in every house, and low-coat access to communication technology, how could they not succeed?

The Dotcom’s were promising a new world driven by technology: a world where people didn’t step into a grocery store, they had all their goods and sundries delivered to their door. A world built on complex e-commerce applications, Flash driven animation and secure transaction processing. But they couldn’t deliver it — at least, not in the 1990s. Not all Dotcom’s failed because they had no profit strategy in their business plans, although this did happen to several. Many were built on solid business plans, with profit strategies, but they were counting on technologies that had not matured. The average consumer wasn’t willing to sit through an opening Flash animation that took 15 minutes to download over a slow modem. Most users were underwhelmed by the experience that had been promised to them.

Broadband connectivity, the delivery of information signals over multiple frequency channels or bins, was not readily available to the average consumer as it is today. Connectivity to the Internet and web sites was facilitated over the existing phone lines and modems. The speed of most modems and telephone lines maxed out at 600 bits per second. Today, most homes are equipped with high speed Internet access; cable modems support roughly speeds of 30 Mbps (mega bits per second) where DSL (digital subscriber line) services reach the 10 Mbps speed.

In addition to the poor performance of communication technologies and web-based application design beyond the available information conduits, user behaviors were unknown, and in many cases misjudged. The assumption that traditional business models, such as selling shoes or clothes, would translate successfully to the online world was also misjudged. The excitement and frenzy around the quickly evolving technologies, endless sources of venture capital funding and astronomical growth in paper wealth of inexperienced CEO’s blurred vision of the visionaries. Concepts such as profitability, customer satisfaction, usability, competition, return-on-investment, sales, and business planning were pushed aside, for the promise of fast cars, expensive offices and stock options.

The Web 1.0 promises were eventually realized as the communication technologies matured, but the burst of the dotcom bubble left a vast crater in the marketplace strewn with the collateral damage of bankrupt companies, lost fortunes and empty high-priced offices. Today the promises of Web 1.0 have been surpassed and the technology sector is looking toward what has been termed Web 2.0. The fundamental infrastructures of broadband access, wireless LANs, fiber optic networks and mobile devices have set the stage for the social networking and communication that defines Web 2.0. The Internet is not simply a means of providing information to a mass of users sitting at a desktop station, as was speculated by early Internet pundits. Today the Internet is defined as much by the user as by the supplier. The user has taken on a new role as contributor, producer and consumer.

[edit] Radio Web 1.0

History is doomed to repeat itself, and history shows that whenever a new media form is created, it is quickly capitalized on by industry, effectively killing its authenticity and democratic potential. cf. Bob McChesney, Schiller, etc.

The relationship between popular media and industry is a rocky one. Whenever a new type of media has become popular, industry has stepped in and used that medium to make money. Profits have come both through outright ownership of the new medium and placing advertising within said medium.

This pattern has recreated itself time and time again. Newspapers make a small portion of their revenue through subscriptions; most of it comes from advertising. The prevalence of newspaper ads is so overwhelming that the space remaining for journalism, the purpose of the paper, is now referred to as the “newshole.” It’s not uncommon for a score of pages to pass before readers get to a magazine’s table of contents. Radio stations advertise having fewer commercials than competitors to entice listeners. The commercial breaks are even driving people to pay for radio from satellite services. TiVo was created to both allow people to watch TV on their own schedule and to skip the commercials in recorded shows.

That’s just the advertising quotient. The massive media conglomerates also have a history of simply buying productive media outlets and folding them into their corporate structure. Clearchannel Communications, Time Warner, News Corp., Vivendi SA, are just some of the largest corporations that employ this tactic.

Then came the Internet. For a long time nobody was sure how to make money online. The first attempts produced IPO’s that (temporarily) made certain people a lot of money, then busted.

But that was the old Internet. Does Web 2.0 have a better chance against both history and industry?

Popular opinion states that the new web is a different beast since the dot-com bubble burst. Gone are the days where a Web site simply sold you a product. Now, sites offer users the tools to create their own content and communities. Despite this change, industry’s former ways are using their old tricks to creep into Web 2.0.

Take the examples of Myspace and Facebook. Both are Top 50 websites (6 and 21, respectively) visited.[4] Both have a similar goal: be an “online community that lets you meet your friends’ friends.”[5] But industry has reacted to each differently. Realizing the potential of Myspace, Rupert Murdoch’s News Corp. paid $580 million for Myspace in 2005.[6] Not wanting to be bought (it’s rumored to have turned down offers of at least $750 million[7]

Everyone has a right to make money; that’s one of the tenets of capitalism. But at what point does the struggle for wealth corrupt the goal of the application?

Both Myspace and Facebook are free to their members; they are completely supported by advertising revenues. Nothing, however, is completely free. Facebook has no qualms about selling their user’s profiles to advertisers for highly targeted marketing campaigns [need citation]. Myspace leverages its place as one of the most visited websites to charge exorbitant fees for ads [need citation]. The question becomes do people mind having their profiles used for corporate gain? Or is this a case where ignorance is bliss (users only notice that they aren’t being charged and don’t explore the matter beyond that)? Could this be construed as betrayal because the website is profiting off the personal profiles and hard work of its users?

This is a new area for both industry and users. It’s an ongoing situation between maximizing potential profits and user freedom.

[edit] References

  1. Brock, Gerald W. The Second Information Revolution., Cambridge, Mass.,Harvard University Press, 2003
  2. Cassidy, John, Dot.Con The Greatest Story Ever Sold., New York, NY., Harper Collins, 2002
  3. Dent, Harry S. The Roaring 2000’s: Building The Wealth and Lifestyle You Desire in Greatest Boom in History., New York, NY., Simon & Schuster, 1998.
  4. Meattle, J. (10/30/2007). Top-50 Websites – Ranked by Unique Visitors;, Facebook, Flickr sky rocketing. Retrieved January, 28, 2008, from
  5. Us. Retrieved January, 28, 2008, from
  6. Butcher, A., Everett, T., Nolte, R. & Brewer, B. (7/18/2005). News Corporation to Acquire Intermix Media, Inc. Retrieved January, 28, 2008, from
  7. Rosenbush, S. (3/28/2006). Facebook’s on the Block. Businessweek. Retrieved January, 28, 2008, from</ref, Facebook has turned its user profiles into cash by selling ads (called pages in Facebook-ese) and allowing members to join them as a group.<ref>Rosmarin, R. (11/29/07). Facebook Woos Advertisers. Forbes Online. Retrieved January, 28, 2008, from</li></ol></ref&gt;

Additional Resources

CNET of the top ten worst DotCom Start-up Failures: [1]

This essay is from a book being produced as a collaborative exercise and assignment from the class Communications, Media and Society in the Interactive Communications Masters program at Quinnipiac University.